Returns & Refunds

Introduction

Thank You For Choosing Prime Plus For Your Shopping. To Ensure A Smooth And Efficient Process, All Returns And Exchange Requests Must Be Initiated Through Our Customer Support System By Raising A Support Ticket. This Helps Us Track Your Order And Serve You Better.

Returns

We Understand That Situations May Arise Where Returns Are Necessary. Our Policy Is Designed To Be Fair And Transparent.

Returns Will Only Be Accepted Under The Following Conditions:

1. Defective Or Incorrect Product: If You Receive A Defective Item Or The Wrong Product, Please Contact Our Customer Service Within 7 Days Of Receiving Your Order By Raising A Support Ticket. Provide Your Order Id, Registered Mobile Number, Email Id, And The Reason For Return.
2. Customized Products: Any Customized Product Is Not Eligible For Return Unless It Is Defective Or The Wrong Item.

Exchanges

We Are Pleased To Facilitate Exchanges For Products That Meet The Following Criteria:

1. Original Condition: The Product Must Be In Its Original Condition, Unused, And With All Tags Attached.
2. Timely Request: Exchange Requests Must Be Made Within 7 Days Of Receiving Your Order By Raising A Support Ticket. Provide Your Order Id, Registered Mobile Number, Email Id, And The Reason For Exchange.

Return Process

To Initiate A Return Or Exchange, Please Follow These Steps:

1. Raise A Support Ticket: Initiate The Return Or Exchange Process By Raising A Support Ticket Through Our Customer Support System. Include Your Order Id, Registered Mobile Number, Email Id, And The Reason For Return Or Exchange.
2. Authorization: Our Customer Service Team Will Guide You Through The Return Or Exchange Process And Provide You With A Return Authorization (Ra) Number.
3. Packaging: Please Ensure That The Product Is Securely Packaged, And The Ra Number Is Clearly Marked On The Outside Of The Package.
4. Courier Charges: If The Return Is Not Due To A Defect Or Error On Our Part, The Customer Is Responsible For The Return Courier Charges.

Refunds

Refunds Will Be Processed Within 3-7 Working Days Upon Receipt And Inspection Of The Returned Item. The Following Conditions Apply:

1. Original Payment Method: Refunds Will Be Credited To The Original Source Of Payment.
2. Cash On Delivery (Cod): If The Original Payment Was Made Through Cash On Delivery, The Refund Will Be Processed To The Bank Account Provided By The Customer.

Contact Us

If You Have Any Questions Or Concerns About Our Returns & Exchanges Policy, Please Raise A Support Ticket Through Our Customer Support System, Or Contact Our Customer Service Team At info@rimeplusindia.com.

Thank You For Choosing Prime Plus! We Appreciate Your Understanding And Cooperation.